We value your privacy and insist on processing only necessary information to provide, protect and improve services. This policy applies to the Falemon website, client, account and support services.
Information we collect
Account information: registered email, account ID and necessary verification status. Order information: package, amount, payment status and transaction number; complete bank card or third-party payment credentials are processed by the payment service provider. Device and diagnostic information: system type, client version, error messages, and technical data necessary to secure the service. Support information: Problem description, screenshots and contact information submitted by you.
Network Activity and Logs
In order to establish a connection and ensure service stability, the system needs to temporarily process the technical information necessary for the connection. We do not record access content or browsing history for the purpose of establishing user browsing profiles. In order to prevent abuse, troubleshoot and maintain security, a minimum amount of operational data such as connection time, nodes, traffic usage, device type or abnormal events may be retained for a necessary period.
How the information is used
We use information to create and manage accounts, deliver package benefits, process orders, provide client downloads and technical support, detect fraud and security risks, maintain service stability, fulfill legal obligations, and improve product experience when consent is obtained or permitted by law.
Information Sharing
We will not sell your personal information. Only share minimal information with payment, email, infrastructure, analytics or customer support providers as necessary to provide the service and require them to take appropriate protective measures. We may also disclose necessary information due to valid legal procedures, protecting user safety or safeguarding legitimate rights and interests.
Data Preservation and Security
Data will only be retained for the period necessary to achieve the purposes of this policy, perform contracts, resolve disputes, or satisfy legal requirements. We use measures such as access control, transmission encryption, permission isolation and security monitoring to reduce data risks; however, no network system can guarantee absolute security. Please protect your account password and device at the same time.
Cookies and Local Storage
The website may use necessary cookies or local storage to maintain login status, language and interface preferences, ensure security, and improve experience. Essential technology is stored to provide core functionality; if non-essential analytics or promotional tools are introduced in the future, we will provide instructions and options as applicable.
Your Rights
To the extent provided by applicable law, you may request access, correction, deletion or export of personal information, withdraw consent, cancel your account, or raise restrictions and objections to specific processing. Some requests may require verification of account identity; data related to orders, security records, or legal obligations may need to be retained for a specified period.
Cross-Border, Minors and Updates
Service nodes and suppliers may be located in different regions, and we will take necessary data protection measures in accordance with applicable requirements. Minors should use services under the guidance and consent of their guardians. When the policy is updated, we will revise the update date on this page and provide reasonable reminders when there are major changes. Privacy questions may be sent to support@falemon.com.
Please send an email to support@falemon.com and we will assist you.
Contact Support