Using the Falemon website, client or related services means that you have read and agreed to these Terms of Service. If you do not agree with any of the contents, please stop registering, purchasing or using the Services.
Service Description
Falemon provides network relay, client and related technical support services. The specific available platforms, nodes, speeds, traffic, number of devices and service periods are subject to the information displayed on the purchase page and client at the time. Network quality may be affected by equipment, operators, regions, target services and force majeure.
Account and Security
You should provide true and valid registration information and keep your account credentials properly. Do not share passwords, verification codes or payment credentials, and do not resell or rent accounts. Losses caused by improper custody, shared accounts or logging in on untrusted devices shall be borne by the account holder. When you find abnormal login or account theft, please change your password immediately and contact support.
Trial, Package and Payment
The free trial is only available to qualified new users, and each account or user is limited to one in principle. The package price, cycle, traffic and number of devices are subject to the page displayed before payment; it usually takes effect immediately after successful payment. Please confirm the suitability of the package before purchasing, and give priority to using the trial service to complete the test. Invoice, refund or order disputes will be handled based on the payment channel, service usage and applicable laws.
Fair Use
You may not use the service to engage in illegal activities, infringe upon the rights of others, attack network systems, spread malicious programs, send spam, bypass platform restrictions, or implement high-load behavior that may affect other users. Unauthorized cracking, reverse engineering, tampering, copying or commercial distribution of the client is prohibited.
Service Changes and Interruptions
In order to maintain security and stability, we may carry out upgrades, maintenance, node adjustments or functional changes, and will notify you in advance as much as possible. Emergency failures, security incidents, regulatory requirements, upstream network abnormalities or force majeure may cause temporary interruptions. We will take reasonable measures to restore services, but do not promise that all regions, equipment or network environments will always operate without glitches.
Suspension and Termination
If there is fraudulent payment, trial abuse, illegal use, offensive behavior, serious impact on service stability or violation of these terms, we may restrict, suspend or terminate related services. You can also stop using the service; account cancellation, data processing and unexpired rights and interests will be handled in accordance with applicable rules and legal requirements.
Scope of Responsibility
To the extent permitted by applicable law, we are not responsible for indirect losses caused by third-party services, equipment failure, operator networks, force majeure or improper user operations. Any liability that cannot be excluded by law will be handled in accordance with applicable laws and the actual circumstances of the relevant order.
Terms Update and Contact
We may update these terms due to product, legal or safety requirements. Major changes will be prompted through the website, client or other reasonable means. Continued use of the updated services shall be deemed acceptance of the new terms. If you have any questions, please contact us at support@falemon.com.
Please send an email to support@falemon.com and we will assist you.
Contact Support