1. Go to the download center and install the client suitable for your current device.
2. Open the client and register or log in to your account.
3. Follow the trial prompts in the client to enable trial benefits.
New user trial includes 2 days and 10 GB of data; only available once per eligible account.
Self-service troubleshooting
Frequently asked questions
Search for account, package, download, installation and connection related issues.
Showing 28 questions
Falemon supports macOS, Windows, iOS, Android and Linux. You can log in to multiple devices with the same account, but the number of devices that can be used simultaneously depends on the current plan.
If the device limit is reached, please log out or disconnect from the device you no longer use, and then log in on the new device.
Check spam, advertising emails and email blocking rules first, and make sure there are no spelling errors in the email address you filled in.
Wait for a few minutes and try to send again; if you still have not received it, please fill in the account email, sending time and problem type on the online support page, but do not provide a password or verification code.
Install the corresponding client on the new device and log in to the original account. The package will usually be displayed according to the account.
If the package does not appear, please confirm that the login email is consistent, the network time is correct, and restart the client to refresh the account status.
The free trial does not require binding a credit card and will not be automatically renewed just because the trial expires.
After the trial is over, you can choose a package according to actual needs in the client; please confirm the amount, period and number of devices again before purchasing.
Most orders will be credited automatically and take effect immediately. After payment, please return to the client account or package page to refresh the status.
If it is not updated after 10 minutes, please confirm that the login account is consistent with the purchase account, and provide the order time, amount and payment channel on the online support page; do not send complete payment credentials.
Yes. The superposition method of duration, traffic or rights shall be subject to the rules displayed on the client purchase page at that time.
Before purchasing, it is recommended to check the current remaining traffic and expiration time to avoid repeated purchases of unsuitable cycles.
When the available data of the package is exhausted, the connection service may be suspended until a new billing cycle starts or a new available package is purchased.
You can check the remaining traffic on the client account page; if the display is inconsistent with actual usage, please log in again and contact support.
You can view the currently available plans on the client. Whether it supports direct price difference upgrade and how to calculate the remaining equity, please refer to the real-time instructions on the purchase page.
If it involves the number of enterprise equipment or dedicated line requirements, it is recommended to consult online support first.
Refund eligibility will be determined based on the order time, benefit usage and applicable terms. It is recommended to complete a free trial before purchasing to confirm device compatibility and connection experience.
When you need to apply, please provide your account email, order time, amount and application reason on the support page. Do not submit a password or verification code.
Invoice support scope, header type and required information may vary depending on the order channel. You can confirm with online support before purchasing.
When consulting, please indicate the package you plan to purchase, the amount and the type of invoice required, and avoid sending sensitive information unrelated to invoicing.
The download page for each platform on this site will display the current version number, installation package format and file size. It is recommended to always enter from the download center of this site and do not use third-party installation packages from unknown sources.
When updating, you can usually install the new version directly to overwrite the old version; you can exit the running client before important operations.
1. Confirm that the system is macOS 10.15 or higher.
2. Open "System Settings → Privacy and Security".
3. Select "Open Anyway" next to the corresponding security prompt, and then confirm according to the system prompts.
You also need to allow network configuration permissions when running for the first time; if you are running other agent software at the same time, please exit first.
This usually means that the system is missing the Microsoft Visual C++ runtime library. Please install VC_redist x64 from Microsoft official channels, restart Windows after completion, and then reopen Falemon.
If you still have problems, please record the Windows version, error screenshot and client version, and generate an email on the support page.
First confirm that the device is Android 7.0 or higher and check the CPU architecture. The default APK is for 64-bit ARM devices, older devices may require the 32-bit version.
Also confirm that the download is complete, the storage space is sufficient, and the current browser is allowed to install applications from unknown sources.
The application installation and signing mechanism of iOS is different from that of desktop and Android. It is recommended to open the iOS download page, obtain the subscription through the web lightweight version, and then import it to a supported App Store client.
Please do not log in to shared Apple accounts from unknown sources in system settings, and do not provide verification codes to anyone.
Some XFCE, LXQt or MATE desktops are not configured with a graphical DEB installer and will treat files as compressed packages.
Enter the download directory and execute in the terminal: sudo apt install ./Falemon.deb. You can also install GDebi first and then use it to open DEB files.
Falemon Linux client requires GTK3 and X11 or Wayland graphical environment, and cannot run directly in pure SSH, headless VPS or desktop-less containers.
Such an environment should use a third-party kernel suitable for the command line or server, and obtain the subscription configuration from the account.
1. Switch to other nodes and wait a few seconds before trying again.
2. Completely exit other proxy, acceleration or network filtering software.
3. Confirm that the system has allowed Falemon to add network configuration or pass the firewall.
4. Replace Wi-Fi and mobile hotspot cross-test.
If only a specific website is inaccessible, please indicate the website, node, and time of occurrence in the supporting information.
First select a node with lower latency and confirm that the current network does not switch frequently or sleep. Please check the firewall and other proxy software on the desktop, and turn off the power saving settings that will limit the background network on the mobile.
If each node will be disconnected, please record the system version, client version and disconnection time and contact support.
First test the local network speed when not connected, and then connect to nodes in different regions for comparison. Nodes that are closer together and less loaded generally have less latency.
Download or video speed will also be affected by local operators, target websites and peak hours; it is recommended to change the network and node to test separately.
Multiple proxy tools may modify the system proxy, routing or DNS at the same time, causing rule conflicts, connection loops, or inaccessibility of some applications.
When troubleshooting, please exit other tools completely instead of just closing the window; after confirming that Falemon is normal, open the required network software one by one.
First compare the system version, client version, network environment and authorization status of the two devices, and confirm that the upper limit of the package device is not exceeded.
Log out of the account on the faulty device, restart the client and log in again; if you still cannot connect, write the differences between the two devices into a support email.
Confirm that the app does not have a separate proxy set up, and check that Falemon's offload mode excludes it. Switch to global or other available modes for comparison testing.
If the browser can access but the specific application cannot, please provide the application name, version and error message.
The system requires authorizing the client to create a network tunnel, proxy, or VPN configuration to send selected traffic to the service node. The authorization prompt should show Falemon or the supported client currently in use.
If the prompt comes from an unknown application, please cancel and re-download the installation package from this site.
The QR code for iOS and Android pages is generated instantly by the browser based on the current main download address and does not contain account number, password or personal information.
After scanning, please check the opened domain name and downloaded file name; if the address is inconsistent with the page button, please stop downloading and contact support.
Do not send account passwords, SMS or email verification codes, bank card information, complete payment credentials, private keys or recovery codes.
Usually only need to provide the account email, system and client version, problem time, node name, error message and tried steps.
Only enter each platform page from the download center of this site, and check the version, installation package format and download domain name. Do not install modified versions provided by chat groups, network disks or unfamiliar websites.
If there are abnormal rights claims, verification codes or redirects to suspicious payment pages after installation, please exit immediately and contact support.