Troubleshoot Falemon connection abnormalities layer by layer based on local network, system time, client permissions, node status, proxy conflicts and application rules.
Confirm the basic network first
Disconnect Falemon and confirm that the local network itself can access commonly used websites. Cross-test Wi-Fi and mobile hotspots to isolate local carrier and device issues.
Check the system date and time Restart the router, device and client
Check the node and permissions
Switch nodes in two different regions and confirm that the client has network configuration, VPN and firewall permissions. On the desktop, you need to completely exit other proxy software.
Record the node name and occurrence time Check whether the client is the latest version
Prepare support information
If the problem still cannot be solved, please sort out the system version, client version, network type, error message, reproduction steps and tried methods. Do not send passwords, verification codes, or complete payment credentials.
Can automatically generate emails on the online support page Supplement the application name and version when involving a single application
View the complete troubleshooting library, or organize the information to contact the support team